Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

If you have ordered several goods as part of a single order and these are delivered separately, the period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
E-Mail: support@alpenwarm.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or that are clearly tailored to your personal needs, as well as for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To
YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
E-Mail: support@alpenwarm.de

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_________________________________________________

Ordered on (*)/received on (*): _____________________

Name of consumer(s): _____________________

Address of consumer(s): __________________

_________________________________________________

Signature of consumer(s) (only for communication on paper): __________________

Date: _____________________

(*) Delete as appropriate.

How to send something back

If something does not fit, you would like to exchange it, or there is anything wrong with your order: write to us at support@alpenwarm.de and give us your order number. On business days we usually reply within 24 hours and tell you what happens next.

Please do not send anything back before you have been in touch with us – we will give you the correct return address. You bear the direct costs of returning the goods.

If the goods are damaged or faulty, your statutory warranty rights apply. In that case we cover the return – it is best to email us a photo first, as the matter can often be settled without a return at all.