Shipping & Delivery

Shipping and Delivery

Where we ship

We ship to Germany, Austria, Luxembourg, Switzerland and Liechtenstein. Orders to Germany, Austria and Luxembourg are billed in euros; orders to Switzerland and Liechtenstein in Swiss francs.

Shipping costs

All prices in the shop are final prices and include statutory VAT. Shipping costs are added and are shown in your cart and at checkout before you place the order.

Destination	Shipping method	Cost
Germany, Austria and Luxembourg	Standard	€2.90
Switzerland and Liechtenstein	Standard	CHF 3.00

The amount shown at checkout is always the amount that applies.

Delivery time

We dispatch your order within 24 hours on business days. Orders received on Saturdays, Sundays or public holidays go out on the next business day.

Germany, Austria and Luxembourg: 3 to 6 business days after dispatch
Switzerland and Liechtenstein: 5 to 10 business days after dispatch

All times are estimates. Public holidays, customs clearance and peak periods in December can extend delivery times.

Tracking

Once your order leaves the warehouse you will receive an email with the tracking number. It can take up to 48 hours for the first scan to appear with the carrier.

Partial deliveries

If you order several items, we may send them in separate parcels. You are not charged extra for this.

Delivery to Switzerland and Liechtenstein

Switzerland and Liechtenstein are not part of the customs territory of the European Union – Liechtenstein forms a common customs territory with Switzerland. Deliveries there may incur customs duties, import tax and carrier handling fees. You are responsible for these costs and they are collected directly by customs or the carrier – they are not included in the purchase price. What exactly is charged depends on the value of the goods; the responsible customs authority can give binding information.

Deliveries to Luxembourg are intra-Community: no customs duties or import charges apply there.

Incorrect or incomplete delivery address

Please check your address before placing your order. If a parcel is returned to us because of an incorrect address, we will contact you and re-send it once the correct address is confirmed. You bear the cost of re-shipping.

Damaged shipment

If your parcel arrives damaged, email us at support@alpenwarm.de and attach a photo of the packaging and the goods. We will take care of it. Your statutory warranty rights remain unaffected.